One of the most shocking aspects of the foreclosure mess has been the rogue behavior of mortgage servicers. In case you're new to this sorry story, mortgage servicers are the middlemen who handle, well, the servicing of mortgages once money has been lent to a homeowner by a bank. In effect, banks have outsourced the persnickety business of collecting mortgage payments, managing property tax escrow accounts, making sure that homes are insured, and all the rest.
Oh, and if a homeowner can't make payments any longer, mortgage servicers handle the foreclosure process.