For several years, Walmart has placed or tied for last among department and discount stores in the American Customer Satisfaction Index.
The situation for the workers is even less satisfying. Hundreds went on strike on Black Friday last fall. With the backing of the United Food and Commercial Workers (UFCW), thousands of Walmart employees have formed an association called OUR Walmart that works with community activists to pressure the company to make changes.
OUR Walmart has stressed the importance of flexible, consistent scheduling and adequate hours.