“[We] are working closely with the team to learn from our mistakes,” she said. “We are fully investigating our store practices and guidelines across the company. In addition to our own review we will work with outside experts and community leaders to understand and adopt best practices, including unconscious bias training.”
Starbucks said the training curriculum planned for its employees next month will be developed with input from national and local experts on confronting racial bias. They include Bryan Stevenson, founder and executive director of the Equal Justice Initiative; Sherrilyn Ifill, president and director-counsel of the NAACP Legal Defense and Education Fund; former U.S. attorney general Eric H. Holder Jr.; Heather McGhee, president of policy center Demos, and Jonathan Greenblatt, chief executive of the Anti-Defamation League.